Privacy Policy

Introduction

Test Scout ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our service.

Information We Collect

• Email address: collected when you create an account, used for authentication and user support
• A device push-notification token: required to deliver test-availability alerts to your device
• Your search preferences: selected test centres and regions, alert filters, and notification quiet hours
• If you make an in-app purchase: app-store transaction identifiers only. Payments are processed entirely by Apple or Google
• App diagnostics and crash reports, used to keep the service reliable

We never collect driver licence numbers or Transport and Main Roads login details. If you turn on Reschedule for me, we store your booking reference number and your rules, encrypted, only while the service runs, with a record of the permission you gave. We also keep your date of birth on your account, to tell whether a parent or guardian needs to agree. We use the surname you enter once, to check the booking is yours, and do not keep it.

How We Use Your Information

• To provide driving test availability notifications
• To manage your account and authenticate you
• To respond to support requests
• To diagnose faults and improve our services
• To communicate important updates

Your personal information is not sold, shared for marketing, or used for any other purpose.

Where Your Data Is Stored

All Test Scout operated infrastructure, our application servers and our database is hosted in Australia. All customer data at rest held by Test Scout remains in Australia. Data is encrypted in transit, and we implement appropriate security measures to protect your personal information.

Book Assist

If you choose to use Book Assist, the details it needs (your licence card number or booking reference, your name and your contact phone number) are stored encrypted on your device only. They are never transmitted to Test Scout and never stored on our servers. Clearing them on the Book Assist screen removes them from your device immediately.

Book Assist opens Queensland Transport and Main Roads' booking website inside the app and types those saved details into TMR's own form for you. They go from your device to TMR directly. The assistance stops once the list of available test times is on screen. It does not select a time, confirm a booking, or make a payment.

Anything you enter on those pages yourself goes to that third party, not to us. If you go on to complete a booking, any payment card details, identity documents or other information you provide are handled by Transport and Main Roads or their payment provider under their own privacy terms. Test Scout does not collect, receive, process, store or have access to it.

Data Sharing

We do not sell or trade your data. Data regarding your usage and consumption of purchased content may be shared with Apple and Google depending on your device.

Like most mobile applications, we use a small number of established service providers for specific functions, account authentication, push-notification delivery, in-app purchase management, and crash and error reporting. These services may process limited data outside Australia. None of these services receives more than the minimum required for its function, and each operates under its own privacy and data-processing terms.

Data Sharing with Apple and Google

By using our app and/or making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple and Google depending on your device. This information may include details about how you have accessed and interacted with the purchased content. We ensure that such data sharing is done in compliance with Apple's and Google's policies.

Data Retention

We retain your data only as long as you have an active account. You may request for your account to be deleted; your personal data will be deleted from our systems and will not be recoverable. Diagnostic and crash-report data is transient and is automatically deleted on a rolling cycle of at most 90 days.

Account Deletion and Data Removal

You can delete your account at any time in the account tab of the app, or email us at [email protected] to request deletion. All of your data will be permanently deleted from our systems. This includes your searches, alerts, and account information.

This is an irreversible action.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]